Refund policy
Returns & Refund Policy
At Bloom & Bolt, every order is carefully packed to arrive in perfect condition. Because our books are printed and prepared specifically for quality handling, we accept returns only if an item arrives damaged, defective, or incorrect.
You have 30 days after receiving your order to report a damaged or incorrect item and request a replacement or refund.
Damaged or Incorrect Items
Please inspect your order upon arrival. If your item is damaged, defective, or you received the wrong item, contact us within 30 days at erin@bloomandboltcoloring.com with:
- Your order number
- A description of the issue
- Clear photos of the damaged or incorrect item
Once reviewed, we’ll provide instructions for the next steps. Items sent back without contacting us first will not be accepted.
Non-Returnable Items
Because of the nature of our products, we do not accept returns for:
- Change of mind
- Ordering the wrong item
- Preference or personal expectations
- Used products
We also do not accept returns on sale items or gift cards.
Exchanges
If your item arrives damaged or incorrect, we will arrange either a replacement or refund once the issue is verified.
European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you may have the right to cancel or return your order within 14 days as required by local law. To qualify, the item must be unused, in its original packaging, and accompanied by proof of purchase.
Refunds
If your return request for a damaged or incorrect item is approved, your refund will be issued to your original payment method within 10 business days after processing. Please note your bank or credit card provider may take additional time to post the refund.
If more than 15 business days have passed since approval, please contact us at erin@bloomandboltcoloring.com.
